You can begin with "AI Opportunity Mapping" to identify and prioritize potential AI opportunities. This sets the stage for the "Products & Services" module, where you'll develop detailed AI concepts. Alternatively, if your focus is already on improving or transforming your products and services, you can jump straight into the "Products & Services" module. The AI Design Sprint™: Products & Services includes three key phases: Opportunity Mapping, Concept Development, and Assessment. These phases culminate in a technical feasibility check, an outcome presentation, and a detailed implementation roadmap, all guided by an AI expert.
Phase 1: Persona & Customer Journey
Starting point is a persona and its customer journey. The team analyses the customer journey by identifying pain points and prioritizing them.
Phase 2: Assess the potential of AI to improve the product/service
The team uses our AI Cards to assess the potential of AI to improve the product/service. They develop AI solutions and build a new, remodeled customer journey.
Phase 3: AI technology & user needs
Using our AI Cards, the team matches AI Technology with the user needs of the persona.
Phase 4: Improvement/Transformation
The AI solution informs the team about the improvement/transformation of the existing product/service.
Phase 5: Ethical check
The team checks their developed AI concept solution ethically using our AI Ethics Cards.
Phase 6: Concept assessment session
Assessment, the team evaluates the technical feasibility of the AI solution by identifying the necessary data, forms of the data, and data owners.
Phase 7: Value assessment session
The team evaluates the value of the AI solution for the person.
Phase 8: Business case
The team evaluates the value of the AI solution for the business.